Privacy and Security Policy

Sahyadri Hospitals Limited’s Sahyadri Speciality Labs (SSL) is committed to the protection of personal information that you may provide to us from time to time ("Confidential Information"). We at SSL take appropriate security measures to protect such Information against unauthorized access or disclosure. We restrict access to your Information only to such persons who need to know that information in order to provide services to you. This Privacy and Security Policy (“Privacy and Security Policy”) outlines how we may use, maintain and protect any information that you may give us or we may collect from you through various sources.


In general, you may visit our Website and access information. If you upload content to this Website, the content will be used pursuant to the terms in this Privacy and Security policy. The types of individual user information collected in the registration/transaction process may include your name, contact information, age, gender, medical report(s)/ history, physical, physiological and mental health conditions or any other information volunteered by you.

Information collected by us

We collect information about you from a variety of sources, including:

  1. Information that you submit to us online; and

  2. Information automatically recorded by our computer server.

We never collect bank/credit card information or such other credentials of the Information Provider.

Purpose and use of information

If you choose to provide us with additional information about yourself through an email message, form, survey, etc., the information will not be shared with any third parties. Forms submitted may include some "required information" that is necessary to process the request and to communicate with you. These forms also include "optional" information, which you can provide at your discretion and is used to help us better serve you and your organization. The information submitted by you is maintained on a confidential basis and used to provide customer support to the users of Sahyadri Hospitals Limited’s Sahyadri Speciality Labs Web site. SSL does not sell, trade, rent or share your personal information to organizations except in case of SSL, its employees and its affiliates unless you give SSL permission to do so or required to do so by legal, judicial or governmental proceedings.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We may use the information shared by you for the purpose of providing various services offered by SSL/its hospitals. We will only retain personal information as long as necessary for the fulfillment of those purposes. SSL uses or shares your personal information for the following purposes:

  • SSL may use personal information such as name, address, telephone number, email address and other information to engage in transactions with you, including contacting you about your order.

  • SSL may use financial/credit card and payment information to process your order. SSL may need to share some of this information with delivery services, credit card clearing houses and other similarly situated third parties to complete the transaction.

  • SSL may use your personal information to provide you support or other services you have ordered, as well as updates and other similar communications.

  • SSL may use your personal information for internal research purposes, marketing, promotions and public relations.

Information collected automatically

Aggregate information

Our computer server(s) operating the Website automatically collect statistical information on site traffic and usage patterns (e.g., how many people visit the site, frequently visited pages, browsers used, etc.). Data about visits is analyzed in aggregate with many other visits to give us information about the effectiveness of the Website.

Standard information collected about individual Website visits

The standard information that is automatically collected and stored about your visit to our Website includes:

  • The domain name from which you access the Internet.

  • The name and version of your computer's operating system and browser. For example, Windows XP, Internet Explorer or Firefox.

  • The Internet protocol address of the computer you use to access the Internet. An Internet protocol address is a number that is automatically assigned to your computer whenever you log on to your Internet service provider.

  • The date, time, and duration of your visit to our site, and the pages you visit.


Our Website may use cookies; a unique, alphanumeric identifier sent to your computer's hard drive through your Web browser, to remember information your computer has sent to us (e.g., mailing addresses, preferences, etc.) upon revisits to our Website.

If you do not want your browser to accept cookies, you can turn off the cookie-acceptance option in your browser settings. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.


Occasionally, we may post surveys on the Website. Participation in those surveys is entirely voluntary in nature. By choosing to participate in a survey on the Website, the survey participant gives us consent to use information submitted in the survey and to disclose results.

Email communications

If you have submitted or registered your email id with us, you will receive emails pertaining to your services/registration. These are sent in order to communicate about your order/transaction status.  You can unsubscribe from receiving such types of emails by clicking the link of unsubscribing mentioned in the received email. You may also receive other promotional emails from SSL like new offers, packages etc.

Security and encryption

We use reasonable safeguards to protect against loss of, misuse of, alteration of, or unauthorized access to information provided through use of the Website. We are not responsible for any breach of neither security nor any subsequent actions of any third parties that may receive information provided through use of the Website as a result of such a breach.

When the Website asks users to enter any sensitive information such as debit/credit card number etc., such information is encrypted and is protected using ___________ for encryption and authentication.

The Website may contain links to other websites, including other Sahyadri Hospitals Limited’s Websites as well as external Websites.

Security Measures

SSL has taken reasonable steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of personally identifiable information; but because even the most secure computer system can be violated, SSL cannot guarantee security.

Amendment in the Privacy and Security Policy

We reserve the right to amend this Privacy and Security policy at any time and make the new provisions effective for information we maintain from time to time. Whosoever shares any Information with SSL is bound by this Privacy and Security policy or any amendments/revisions thereto and should therefore periodically visit Website to review the most current Privacy and Security policy. Your use of or visit to our Website shall mean and comprise of acceptance of any changes to this Privacy and Security Policy.

By using this Website, you consent to the collection and use of information as described in this policy.

Please also read the Terms and Conditions of Use given on this Website for more details.